I've heard a lot of complaints about Bayantel not being a good Internet Service Provider but in our area now, looks like we don't have any choice but use Bayantel in the area where we reside now.
Globe Tatoo Wimax was my previous ISP back in Commonwealth and what I can say is that it's a great internet service provider. Although Globe's signal strength depends in your location, I'd say I never really had much problem during the entire time using it.
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Here are my complaints:
1. We never received any bill. Ok, it may partly be our fault that we never called and followed up with them as to why we haven't got a bill yet but I was under the impression that the bill will just come as we never had any problem receiving a bill before. I was just advised that even though we don't get any bill, we can pay just by giving the account# to the payment center, well, had I known that, I would've paid it already together with all our bills last month.
2. There was no proper notice. We got the disconnection letter the same day the rep called (who never made it clear that we had to pay that very same day) and that same day, our internet was shut down. How cool is that?
3. Reps were full of "Paasa". The first rep I spoke with told me that after I pay, the payment will automatically reflect, so as the internet connection (that wasn't true). The second rep said it will take 48 hrs to reconnect after the connection will be back. The third rep said the same thing. The 4th rep said he already saw the payment and request for re-connection but said will escalate the concern so it can be fixed right away (but still told me it may be still within 24 hrs). The 5th rep, which didn't sound very helpful, said the same as the 4th rep and said there's no supervisor available when I asked to speak to one.
4. They already saw the payment posted and the request for re-connection on the account, I don't know what else they're waiting to put the connection back. I was given a false hope by the first rep who told me it will automatically reconnect as soon as the payment is posted.
Well, I gave up in the end. We had no choice but to wait for the internet to be back. In the mean time, I had to go somewhere in order to go online. Broadband sticks just don't work in our area. I couldn't afford to not report for work - first because my pay will be deducted and second, I have many pending works to do. Unfortunately, Nate caught colds because it was so cold outside at night. I had to take him and Dane with me since I'm breastfeeding him. I'm sad that he had to suffer the consequence for all these. I hope he gets well soon. And, I will never recommend Bayantel to anyone. If I just have another choice, I'd choose not to use Bayantel as an ISP.